Primal Array LLC

Privacy Policy

Effective September 13, 2026

This Privacy Policy explains how Primal Array LLC (“Primal Array,” “we,” “us,” or “our”) handles information in connection with the CargoCue mobile game and the CargoCue website.

1. Information stored on your device

CargoCue stores gameplay information locally on your device so the game can remember your progress. This may include your current level, puzzle state, unlocked levels, star ratings, in-game credits, assist usage, Daily Challenge progress, and streak information.

This locally stored gameplay information is not intended to identify you personally and generally remains on your device unless you clear the app’s data or uninstall the app.

2. Advertising

CargoCue may offer optional rewarded advertisements. Watching a rewarded ad is voluntary and may provide an in-game assist such as Undo, an extra staging slot, or an Emergency Bay.

CargoCue uses Google Mobile Ads. Google and its advertising partners may process information such as device identifiers, advertising identifiers, IP address, approximate location derived from IP, app interactions, ad interactions, diagnostic information, and consent choices as permitted by law and your device or privacy settings.

3. Consent and privacy choices

Where required, CargoCue uses Google’s User Messaging Platform (UMP) to request and manage consent before requesting ads. When Google requires a privacy-options entry point, CargoCue provides a “Privacy Choices” option in the app so you can review or update available choices.

4. Third-party services

CargoCue may use services provided by Google, including Google Mobile Ads and Google Play services.

Those services operate under their own terms and privacy policies. You can review Google’s privacy information at policies.google.com/privacy.

5. In-game credits and rewards

CargoCue credits, stars, streaks, and other game rewards are virtual game features. They do not represent money, stored value, or property outside the game.

6. Information you send to us

If you contact us for support, we may receive the information you choose to provide, such as your email address, message, screenshots, and technical details needed to troubleshoot a problem. We use support information to respond to you and improve CargoCue.

7. Data retention

Local gameplay data remains on your device until it is changed through gameplay, cleared, or removed with the app. Information processed by third-party services is retained according to those providers’ policies. Support communications may be retained as reasonably necessary to respond to requests, maintain records, and protect the service.

8. Children’s privacy

CargoCue is not designed to knowingly request personal information directly from children. If you believe a child has provided personal information directly to Primal Array through a support channel, contact us so we can review the request.

9. Your choices

  • You can choose not to watch rewarded ads.
  • You can use available in-app Privacy Choices when shown.
  • You can reset local game data through your device or app-management settings.
  • You can contact us with privacy questions or requests.

10. Changes to this policy

We may update this Privacy Policy when CargoCue changes or when legal, advertising, or platform requirements change. The effective date at the top of this page will be updated when we make material changes.

11. Contact

Primal Array LLC
Email: support@primalarray.com